Returns & Refunds Policy
At Fireora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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Proof of purchase is required
Non-Returnable Items
Certain items are not eligible for return, including:
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Used or damaged items (not due to our error)
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Clearance or final sale items
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved:
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A refund will be issued to your original payment method
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Processing time: 5–10 business days
Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged.
Contact Us
If you have any questions about returns or refunds, please contact us:
📍 Address:
2710 Crow Canyon Rd #1130
San Ramon, CA 94583
United States
📞 Phone: +1 631-306-7636
We’re here to help and ensure you have a smooth shopping experience.
Fireora — Ignite Your Adventure 🔥